Privacy and cookie policy

Who we are

LD Ninja Stays LDA is the data controller for this website, ldninjastays.pt. We manage short-term rental properties in Lisbon on behalf of their owners.

Rua da Misericórdia 14, Lisboa, Portugal · Show email address

Data we collect

• Enquiry forms. Your email and, if you give them, your name, phone or WhatsApp number, the area and size of your property, its AL status and any message you write.

• Conversations. Emails, WhatsApp messages and call bookings you make with us.

• Owner contract data. If you become a client: identification and tax details, address, bank details for payouts, property and AL licence details, and reservation and payment records.

• Website usage. Only if you accept analytics cookies: pages visited, approximate location, device and browser type, and how you arrived on the site.

How and why we use it

To answer your enquiry and prepare your revenue projection or property audit. Legal basis: steps you ask us to take before a contract.

To manage your property and pay you, if you become a client. Legal basis: performance of our management contract.

To meet legal obligations, such as tax, accounting and Alojamento Local rules. Legal basis: legal obligation.

To improve the website through anonymous statistics. Legal basis: your consent, which you can withdraw at any time.

To follow up on an enquiry you sent us, a small number of times. Legal basis: our legitimate interest. Reply "stop" and we will not contact you again.

We do not add you to a newsletter or use your data for automated decisions.

Who we share it with

We never sell your data. We share it only with providers who help us run the business, each bound by GDPR:

• Our web and email hosting provider, which stores this website and delivers form messages to our inbox.

• Guesty, our property management system, for client owners and their reservations.

• Brevo, when you book a call with us through its meeting scheduler.

• WhatsApp (Meta), when you choose to message us there.

• Google, for website statistics (only with your consent) and for the web fonts used on this site.

• Accountants, lawyers, banks and authorities, such as the Portuguese tax authority, when required by law or to run our contract with you.

How long we keep it

Enquiries that do not lead to a contract: up to 24 months.

Client contracts, payouts and reservation records: for the contract and then 10 years, as Portuguese tax and accounting law requires.

Analytics data: 14 months, then deleted automatically.

Cookies

Strictly necessary. We store your cookie choice in your browser so we don't ask again. This cannot be switched off.

Analytics (optional). Google Analytics cookies (_ga, _ga_*) help us understand how the site is used. They are only set if you click "Accept". We do not use advertising cookies.

You can change your choice at any time:

Cookie settings

International transfers

Some providers, such as Google, Meta and Guesty, may process data outside the European Economic Area. Where they do, the transfer is protected by the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.

Your rights

Under the GDPR you can ask us to access, correct or delete your data, restrict or object to how we use it, receive a copy in a portable format, and withdraw consent at any time.

Email us: Show email address. We reply within one month, free of charge.

If you are not happy with how we handled your data, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), or use the Livro de Reclamações.

Changes to this policy

If we change this policy we will update the date at the top of this page. Significant changes will be shown on the website.