OUR PRIVACY PROMISE
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners and will never sell your data.
Secure – We are committed to always following industry best practices to ensure your data is stored safely and securely. We do this primarily by choosing our business partners carefully and giving visibility of those partners to our customers. We protect the confidentiality, accuracy, and availability of the information we collect about you.
When we contact you – We will only contact you to answer questions or queries, send reservation confirmations, or any other relevant details for our management services provided to you.
INFORMATION WE COLLECT ABOUT YOU
Personal and contact information that is relevant to set up a contract with you, including your name, address, passport number or equivalent, email address, telephone number(s). We may collect some of that contact information when you interact with us including via other forms of contact, such as email.
Details (and copies) of your communications and interactions with us: including by email, any online feedback options or on LD Apartments media channels.
Transaction details including payments from you for our services, payments to you, and details of services requested.
We may collect information about how you use our website, and which websites you came to the website from. Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from social media channels (if you interact with us through those channels).
HOW WE USE YOUR PERSONAL DATA AND WHY
Below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our products to you.
We use technical information such as the location or time zone from which you access our website, the personal details you provide at check-in and to check whether you are eligible to order our services.
For example, some or all services may not be available to all countries.
This is necessary for compliance with a legal obligation.
Purchasing our services
We use the personal and contact information provided by you and the transaction details about your purchases, to provide our products and services to you.
This is necessary for the performance of a contract with you.
Managing your account
We use your personal and contact information, financial information, and transaction details about reservations and services, to manage your properties reservations, or services booked through us. We will send reservations and services info as per our contract.
This is necessary for the performance of a contract with you.
Communicating with you
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example, to communicate with you in response to any query, request or complaint you may have including by email, telephone or social media whether relating to any services that you have purchased from us or otherwise.
This may be: necessary for the performance of a contract with you; necessary to comply with a legal obligation; and necessary for our legitimate interests (to keep our records updated).
If you opt-in for our Malling list we will send you relevant information from time to time about our services and promotions. You can opt out at any time by sending an email request to firstname.lastname@example.org
Our team will need to know the relevant details about your properties to be able to organize the management of your properties.
If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
This is necessary for our legitimate interests (for running our website, the provision of administration and IT services, security and fraud prevention) and may be necessary to comply with a legal obligation.
Marketing campaign effectiveness
We use information about your use of our website to measure or understand the effectiveness of our marketing campaigns.
This is necessary for our legitimate interests (to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfil contracts we have with our marketing partners).
Our website host (PTISP) use information about your use of our website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our website.
you can read more about their policies on https://rgpd.ptisp.pt/
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.
This is necessary to comply with a legal obligation and necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information for the purpose of dealing with any request, complaint or query from you.
This may be necessary to comply with a legal obligation and necessary for our legitimate interests (to respond to you and to deal with any request you may have).
We may use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data; such as reservation history.
We will send you information that we consider as your ‘legitimate interests’ regarding any promotions that we might have and that you can benefit from as a returning customer. Unless you explicitly opt out of those.
HOW WE SHARE YOUR DATA WITH THIRD PARTIES
We sometimes share the data we collect from you with the following trusted third parties:
Payment providers –to obtain payment of any amounts due to us, or to refund purchases. Our Payment providers are:
- A Portuguese Lisbon based bank or stripe.com
- Other. Any of your Services partners (e.g our private transfer tours partners)
Our IT system providers – in order to provide our products and communication pathways to you. These include, but are not limited to:
- Social media platforms – for the purpose of targeted advertising. We do not share information with social media platforms, but if you follow our facebook page, for example, you may receive our posts in your news streams.
Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing. For example we use the below (though other trusted partners may be used)
- google site traffic analytics
- Bing site traffic analytics
- yandex site traffic analytics
- hotjar for heatmaps
- facebook to monitor post interactions and business page effectiveness
- Google adwords to monitor marketing campaign effectiveness (we provide them no customer data for marketing purposes)
Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
Portuguese finance department or other such regulatory authority mandatory for legal or regulatory purposes.
Dispute Resolution agencies – for the purposes of dealing with any complaints.
Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
Portugal law enforcement agencies and third-party security companies – for the purposes of ensuring that we comply with the law and have adequate security measures in place.
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our players, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection.
HOW WE PROTECT YOUR DATA
We protect your data by partnering with established and trusted service providers. Our main providers are:
PTISP (our website and email hosting Provider) is compliant with GDPR policies. For more information about those partner's policies check